Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privateness of our customers, we do not ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e mail or telephone quantity, choose your concern from the choices, in case your situation wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our reside help staff, then click ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in sensitive matters, or offering flawed info will lead to the remark being removed.

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Learn how to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be valid before posting)
2. Present an outline of your problem (we’ve included a couple of widespread problems under)

If your case will get resolved, please delete your remark. Or, at the least update it to say resolved. It will assist users that also need help get the attention they want. Thank you!

Please observe: We will’t allow you to until you provide us with a legitimate case ID. Customers with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be shown far left of the top bar - alternatively, you possibly can see your case ID within the e-mail or text you obtain upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a result of danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our group and supply related info when prompted to take action.

● Withdrawal Danger might be triggered by a variety of reasons. Danger control is extraordinarily essential. Please notice that we will solely make it easier to if we deem your case to be professional, in case you have tried to hack an account and request for unsuspension, you may be unsuccessful as we've processes in place to stop this.

Our group works extremely onerous to resolve these points as soon as attainable and some instances can take time to resolve but please be mindful the rationale for this is to make sure you, our users, are protected.

Instances replied by our mods are already within the escalation process. An extended wait after escalation = our staff is working exhausting at investigating the difficulty. If there are any updates to the case, our agents will reply to you immediately within the chat.

Please refrain from leaving multiple messages on this thread if your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your financial institution / Binance account.

● Includes intermediaries corresponding to bank transfers or buying crypto with credit score/debit playing cards.

● Word: It could actually take up to a number of working days for the cash to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you expertise issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our best to help you with the offboarding.

5. Trading system and different account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another issues

Please comply with the format said above, your case can't be escalated if you don't comply with this course of and your comment could also be eliminated. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other customers and will end in a ban.